SHIPPING

What makes Clarissa’s products so special is that they are all carefully hand made in our Islington studio. If your items are in stock we will aim to dispatch your order within 5 working days.

Any items that need to be made-to-order (this can include sale items, cushions and cushion covers), may take slightly longer. Please note during our sale and peak periods you should allow extra delivery times. We advise customers to allow approximately 2-4 weeks for any lampshade orders to arrive.

Currently all of our orders are delivered using Parcelforce. We generally use a next day delivery service and Parcelforce will offer a delivery slot by text message if you input your mobile phone number. We do not deliver weekends.

Where possible we will endeavour to send all of your order together, however please note, bedlinen products may be sent separately from other products, so these may arrive at different times. If part of your order is taking a longer than expected time to be made, we may also part ship it. We will always try to advise customers if this is the case. Please note if we decide to send your items at different times, you will only be charged one delivery charge per order.

If delivery is attempted by our courier service and no-one is available to receive the delivery, the driver will make one further attempt at delivery at no extra cost. If this further attempt is unsuccessful, the package is then returned to the Clarissa Hulse studio. Any further attempts to deliver following this would then be chargeable and the next delivery would not be made until a further payment has been made. Please ensure that the delivery details you provide will have someone available to accept and sign for, the order.

We only deliver on working days. We class Saturdays, Sundays and Bank Holidays as non working days.

DELIVERY CHARGES

UK Shoppers:

Zone 1 England & Wales

Less than £5.50 – Free delivery

Between £5.50 and £15 – £3 delivery

Between £15 and £100 – £5.50 delivery

Orders over £100 – Free delivery

Zonal surcharges apply to the following zones and will be quoted separately. Customers from the following places, should always OFFLINE PAYMENT, as you will need to pay extra for postage:

Zone 2:

The Highlands and Islands of Scotland – postcode IV, HS, KA27-28, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Zone 3:

Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.

Channel Islands are classified as an International destination and will be charged accordingly.

Please note, we may have to charge a different rate to those stated above for larger or heavier orders (e.g. large quantities of wallpaper).

EUROPEAN Shoppers:

Orders to be shipped to a European Country*: £15 delivery

* Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Overseas Delivery Charges

Clarissa Hulse products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

For international orders please contact the studio directly by e-mail at sales@clarissahulse.com or call our office on +44 (0)207 226 7055 (Weekdays 9.30-17.30).

Tracking your Parcels

Please note, we cannot be held responsible for any third party involvement delaying delivery. If you are concerned you have not received your parcel please contact us via email at sales@clarissahulse.com or call our office on +44 (0)207 226 7055 (Weekdays 9.30-17.30)