Refund policy

If for any reason you are not satisfied, we will accept returns within 28 days of receiving your order. 14 days for clothing and sale items.

Items must be returned in appropriate protective outer packaging, in their original condition with undamaged product packaging. Items must be in perfect condition for resale or we reserve the right to deduct a percentage from your refund value to compensate for our loss of sales. Certain products such as cut lengths of fabric and bespoke murals cannot be returned unless faulty.

We will only accept returns for items purchased from our own website or the Clarissa Hulse studio shop. This is at your own expense, we do not pay postage for returns except on wallpaper in the UK, or if the goods are faulty or sent in error.

Wallpaper

If you have spare rolls of wallpaper that you don’t need anymore, as long as they are unopened, unused and in their original packaging, you can use the return slip contained in your order to send them back. Please make sure you write your order number on the return slip for the warehouse to locate it, so we can process your refund.

Bespoke Murals

We strongly advise ordering a bespoke mural sample pack before placing a mural order, as bespoke murals are printed to order and therefore cannot be returned or exchanged unless faulty.

Fabric

Please order a sample before placing a fabric order to avoid disappointment as cut lengths of fabric cannot be returned or exchanged. They can only be returned to our studio if faulty.

All other products

Items will be refunded or exchanged providing they are in their original condition and packaging.

Return and refund process

Once you have checked your item is returnable, please return your goods in their original condition to our studio within 28 days of receipt (14 days for clothing and sale items).

Return address: Clarissa Hulse Ltd, 29 Corsica Street, London, N5 1JT, UK

For us to successfully process your refund, please send us back the delivery slip with your order number, detail of goods returned – making a clear note of the reasons for return. Refunds are usually processed within 5-7 working days once the returned goods are received.

We cannot take responsibility for any returned goods lost in transit, so please use a secure service when returning any unwanted goods. Clarissa Hulse reserves the right to refuse the return of any item that does not meet our conditions. Things that appear visibly worn, washed or used are not eligible for return. We monitor account activity and reserve the right to cancel orders, assess fees, and close accounts based on order or return behaviour.

International Orders

We will accept returns for most of our products within 28 days. Please note that we are not responsible for the return postage costs except for faulty or incorrect items. You can return your order using the postal service of your choice, provided that it is returned to us by the due date. We strongly encourage you to send returns by a tracked signed for service as we won’t take responsibility for items damaged or lost in the return transit. Please keep your postage receipt with a tracking number until you have received your refund.

Clarissa Hulse is based in the UK. If you are outside of the UK, please write "RETURNED GOODS" and your original order number on the outside of the parcel - this will help speed up the returns process!

Please note that if you are returning from the EU, please mark the package as "BRITISH RETURN" to avoid additional charges. Any charges by UK customs will be deducted from the total amount to be refunded.