We do our very best to ensure that our customers are satisfied with our product and service.
If for any reason you are not, please return your goods in their original condition to our studio within 28 days of receipt (14 days for sale items):
Clarissa Hulse Ltd., 29 Corsica Street, London, Islington, N5 1JT, UK
Items will be refunded or exchanged providing they are in their original condition and packaging. In order for us to successfully process your refund, please send us back the delivery note with your goods, making a clear note of the reasons for return. We can only refund postage for faulty goods or those sent in error. We cannot take responsibility for any goods lost in transit, so please use a secure service when returning any unwanted goods.
Please note that cut lengths of fabric cannot be returned or exchanged, nor can any bespoke products.
Kallianthi & Callista fabrics and wallpapers also cannot be returned or exchanged, and can only be returned to our studio if faulty.
We are able to cancel an order at any time before it has been sent. After this, it is the customers responsibility to return the goods for a refund.
Unfortunately, in the event of items being returned, we are unable to refund the cost of shipping as well as the items, as we are a small business and cannot afford to absorb these costs as a large chain would.