Refund policy

If for any reason you are not satisfied, we will accept returns for most of our products within 28 days (14 for sale items).

Items must be returned in their original condition and packaging. Certain products such as cut lengths of fabric and bespoke murals cannot be returned unless faulty. 

We will only accept returns or faulty goods back for items purchased from our own website or the Clarissa Hulse studio shop.

Wallpaper:

If you have spare rolls of wallpaper that don’t need anymore, as long as they are unopened, unused and in their original packaging, you can use the return slip contained in your order to send them back. Please make sure you write your order number on the return slip for the warehouse to locate it and let us know by email so we can process your refund.

Fabric:

Please order a sample before placing a fabric order to avoid disappointment as cut lengths of fabric cannot be returned or exchanged. They can only be returned to our studio if faulty.

All other products:

Items will be refunded or exchanged providing they are in their original condition and packaging.

Return and refund process:

Once you have checked your item is returnable, please return your goods in their original condition to our studio within 28 days of receipt (14 days for sale items):

Return address: Clarissa Hulse Ltd, 29 Corsica Street, London, N5 1JT, UK

For us to successfully process your refund, please send us back the delivery slip with your order number, detail of goods returned – making a clear note of the reasons for return.

Refunds are usually processed within 5-7 working days once the returned goods are received.

We cannot take responsibility for any goods lost in transit, so please use a secure service when returning any unwanted goods.

Unfortunately, in the event of items being returned, we are unable to refund the cost of shipping unless the item is faulty or sent in error.